Terms and Conditions

This Agreement was last modified on 18 August 2020.

1. Introduction

Welcome to Purefishbd.com. We are an online marketplace and these are the terms and conditions governing your access and use of Purefishbd along with its related sub-domain, sites, Mobile app, services and tools the site. By using the site, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the ‘User Agreement’). This User Agreement is deemed effective upon your us of the site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use this site.

The site reserves the right to change, modify, add, or remove portions of these terms and conditions at any time without any prior notification. Changes will be effective when posted on the site with on other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the site following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.

2. Your Account

To access certain services offered by the platform, we may require that your create an account with us or provide personal information to complete the creation of an account. We may at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason of prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.

You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You agree and acknowledge that any use of the site and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You further agree and acknowledge that you shall be bound by and agree to fully indemify us against any and all losses arising from the use of or access to the site through your account. Please ensure that details you provide us with are correct and complete at all times. You are obligated to update details about your account in real time by accessing your account online. We reserve the right to refuse access to the site, terminate accounts, remove or edit content at any time without prior not ice to you. We may at any time in our sole and absolute discretion, request that you update your personal data or forthwith invalidate the account or related details without giving any reason or prior notice and shall be liable or responsible for any losses suffered by or caused by you or arising our of of in connection with or by reason of such request or invalidation. You hereby agree to change your password from time to time and to keep your account secure and also shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorised or not) of the username and/or password.

3. Privacy

Please review our Privacy Agreement, which also governs your visit to the site. The personal information / data provided to us by you or your use of the site will be treated as strictly confidential, in accordance with the Privacy Agreement and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Agreement, please do not use the site.

4. Continued Availability Of The Site

We will do our utmost to ensure that access to the site is consistently available and is uninterrupted and error-free. However, due to the nature of the Internet and the nature of the site, this cannot be guaranteed. Additionally, your access to the site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

5. Platform For Communication

You agree, understand and acknowledge that the site is an online platform that enables you to purchase products listed at the price indicated therein at any time from any location using a payment method of your choice. You further agree and acknowledge that we are only a facilitator and cannot be a party to or control in any manner any transactions on the site or on a payment gateway as made available to you by an independent service provider. Accordingly, the contract of sale of products on the site shall be a strictly bipartite contract between you and the sellers on our site while the payment processing occurs between you, the service provider and in case of prepayments with electronic cards your issuer bank. Accordingly, the contract of payment on the site shall be strictly a bipartite contract between you and the service provider as listed on our site.

6. Trademarks And Copyrights

Purefishbd.com, Purefishbd Logo, for Purefishbd, Purefishbd Fish and Fashion, Purefishbd Basics and other marks indicated on our site are trademarks or registered trademarks in the relevant jurisdictions. Our graphics, logos, page headers, button icons, scripts images and service names are the trademarks or dress and may not be used in connection with any product or service that does not belong to us or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us.

All intellectual property rights, whether registered or unregistered, in the site, information content on the site and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the site also are protected by copyright as a collective work under Bangladeshi copyright laws. All rights are reserved.

7. Links To Third Party Site

The Website may contain links to other websites (‘Linked Sites’). The Linked Sites are not under the control of Purefishbd.com or the Website and Purefishbd.com is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a linked site. Purefishbd.com is not responsible for any form of transmission, whatsoever, received by you from any linked site. Purefishbd.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Purefishbd.com or the Website of the linked sites or any association with its operators or owners including the legal heirs or assigns thereof. You should carefully review their privacy statements and related terms and conditions.

9. Losses

We will not be responsible for any business or personal losses (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the site.

10. Communication with us

When you visit the site, or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-Mail, SMS, phone call or by posting notices on the site or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website (and/or placement of your order) and agree to treat all modes of communication with the same importance.

11. Term and Policy Updates

We reserve the right to change or update these terms and policies at any time by placing a prominent notice on our site.

12. Conditions Of Sale (Between Sellers And Customers)

Please read these conditions carefully before placing an order for any products with the Sellers (‘We’ or ‘Our’ or ‘Us’, wherever applicable) on the site. These conditions signify your agreement to be bound by these conditions.

13. Conditions Related To Sale Of the Product Or Service

This section deals with conditions relating to the sale of Product or services on the site.

14. Order Cancellation

You can cancel an order before the product has been shipped, by contacting our customer care team at 01858650896.

If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order.

For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective account after your order has been cancelled. Your entire order amount will be refunded.

15. Payment, Shipping & Charges

Purefishbd.com offers Cash on Delivery (COD), Mobile Banking (bKash, Nagad, DBBL Mobile Banking”Rocket”), Bank (Dutch-Bangla-Bank Limited, Mercantile Bank Limited) as payment method.

We will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Sometimes, Delivery may take longer due to bad weather, political disruptions and other unforeseen circumstances. Title and risk of loss and damages pass on to you upon the products delivery to you.

If a user has placed an order before, the wallet money will not be able to place a new order until the order is delivered. That is, the new order cannot be paid through the wallet until the previous order is successfully delivered.

In case of post office delivery customer have to carry all the postal charges.

16. Copon Code Conditions

Purefishbd Copon Code is a code which has a unique discount value. It generally counts discount on the total order amount of a single order.

Some conditions while applying a Copon Code:

  • The Copon code must be a valid one.
  • The Copon code is only applicable to purchase fish.
  • The Copon code is not applicable to purchase any other products rather than fish.
  • If a cart contains both fish and other type of products rather than fish, then Copon code will automatically count discount for the total amount of fish only.
  • Copon code contains maximum % discount.
17. Cancellation of Fraudulent/Loss to Business Orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Purefishbd.com reserves the right to cancel all past, pending and future orders without any liability. Purefishbd.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. we will contact you if all or any portion of your order is cancelled of if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your card account. any promotional voucher used for the cancelled orders may not be refunded.

The customer may be considered fraudulent if any of the following scenarios are met:

  • Customer doesn’t reply to the payment verification mail sent by Purefishbd.com
  • Customer fails to roduce adequate documents during the payment details verification.
  • Misuse of another customer’s phone/email.
  • Customer uses invalid email and phone no.
  • Use of a special voucher not tagged to the email ID/phone number used.
  • Customer returns the wrong product.
  • Customer refuses to pay for an order.
  • Customer is involved in the snatch and run for any order.

Account for the customers falling in fraudulent or loss to business category may be blocked.

If a customer raises a complaint for partial item/partial order through Customer Care.

  • The customer is supposed to claim for pilferage within 48 hours of delivery filing which the claim will not be entertained.
  • The Customer may not be liable for a refund if he/she falls inany of the scenarion stated below:
  1. Customer fails to provide adequate information about the case
  2. Customer fails to provide snapshots of the packet and box (if any )
  3. If an opened delivery was received, pilferage claims must be made the same day
  4. We might need to pick-up your packaging for investigation at our end.

Back To Top