Frequently Asked Questions

This Agreement was last modified on 18 August 2020

ORDERING

It’s really easy to order online on Purefishbd.com . Here is some Frequently Asked Questions about Ordering on our site.

Do You Accept Mobile Coll Orders?

Yes we do! You can either call us or send us a SMS to 01858650896 during the time 9AM to 9PM. When you are about to call us for a Mobile Order, please keeping note the bellow information-

Shipping Address: A Details address where you want to get the item to be delivered.

In other case you can place order from us any time at your preferred time around the clock 24/7 and 365 days in a year.

When Will I Get My Order?

Delivery time frames depend on where you want the item to be delivered. 

Inside Dhaka

an estimated delivery date is provided when your checkout. Most orders for the in Dhaka are delivered on next 5 day. In exceptional cases it can take up to 2 to 3 working days or more in that case we will update by email.

Outside Dhaka

No Delivery or Order outside of Dhaka.

I've Made a Mistake; Can I Change or Cancel My Order?

If you’ve accidentally placed an order or made a mistake while ordering, please give us a call at 01858680896 or send us email within shortest possible time [not later than 8 hours] and one of our team members will try to assist you.

Can I Cancel an Order After I've Paid?

Yes! Sure you can. Please give us a call on 01858650896 or Email us right away so that we can stop processing your order before dispatched out.

If your order has already been dispatched out you may need to wait for it to arrive and then either you can request the courier guy or let us know we will advise what to do. If the item got delivered please get in touch so that we can process it as a return, if the item is delivered then you will have to bear the return shipping charge.

PAYMENTS

We are working on to accept all possible Payment option on the planet. Frequently Asked Questions that may help you.

Do You Accept Cash On Delivery?

Yes we do! You can make an order and select the payment method as “Cash On Delivery” and pay while you are receiving the item at your door step or designated courier office.

But we always prefer online payment to make the process faster and easy. We also do provide extra “Plus Points” for all payments at your online or we do provide less shipping cost for that.

Which Currencies Can I Pay In?

We Currently accept payment in Bangladeshi Taka

Do You Accept Payment On Pick Up?

If you’re absolutely convinced that the only way forward is cash. and Mobile Banking. You can always reach us over phone call 01858650896 or Email us.

Which Payment Types Do You Accept?

You can pay for your order using bKash, Nagad, Rocket, Bank transfer, Cash on Delivery.

We currently accept the following Bank and Mobile Banking of Bangladesh:

Mobile Bangking:

  1. bKash
  2. Rocket
  3. Nagad

Bank:

  1. Dutch-Bangla-Bank Limited
  2. Mercantile Bank Limited

Do You Accept PayPal?

Currently, we are unable to enable this feature but in near future.

Can I Pay In Monthly Installements?

Currently, we are unable to enable this feature but in near future, you will get it if you have a Credit Card from designated banks in Bangladesh.

PACKAGING

Here is some details how we package your shipments.

How Is My Order Packaged?

For orders that we deliver across the Dhaka city and we use specially designed bags as packaging with proper safety so that all the items got delivered in one piece.

Your order is transported safely in one of our courier partner so that it arrives in the best condition possible to your door!

Package may differ due to the product types and size!

SECURITY

Security is our first concern. We value all the security aspects of every visitors. Here is some Frequently Asked Questions about the security on our site-

Is Ordering On Purefishbd.com Secure?

Yes! We’ve tried really hard to ensure that you have a secure shopping experience at Purefishbd.com.

  • Our site is secured by SSL Certificate from Rapid SSL by GeoTrust.
  • We chose Softitd as hosting partner due to their reputation for highly secure.
  • You are 100% safe here. We never compromise with the security.

How I Will Know That Purefishbd.com has SSL Certificate Install?

We do have SSL Certificate from Rapid SSL by GeoTrust. Which is one of the top level security prvider in the world.

If you log in to your account you can see https:// that means it has SSL installed on the server and you are safe. Every bits of data you are accessing is secured and on one can even see it. In other case you can run a live test from SSL Checker. We ensure that you are safe while you are visiting our site and shopping. Enjoy your shopping with us!